Company Policies
Terms & Conditions
Last updated: ​01/02/2021
Please read these Terms and Conditions carefully before using http://www.earth-glow.com operated by ​Earth Glow LLC.
Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website.
By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website.
Purchases
If you wish to purchase any product or service made available through Earth Glow, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, email, phone number, address, and credit card information. ​
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by ​Earth Glow LLC. Earth Glow LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Earth Glow LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Contact Us
If you have any questions about these Terms, please contact us.
Call or Text
737.239.4377
Shipping Policy
Thank you for shopping http://www.earth-glow.com. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
All orders are processed within 2-3 business days and delivered within 7-10. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Method
Free on orders $150 and above!
Delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO Addresses
http://www.earth-glow.com ships to addresses within the U.S. and U.S. Territories. We currently do not ship to APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
http://www.earth-glow.com (Earth Glow LLC) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
http://www.earth-glow.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Return Policy
Our ​Return Policy​ provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about shipping, please contact us.
Call or Text
737.239.4377
Return Policy
If you are not entirely satisfied with your purchase, you have 2 business days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
​Refunds
Once we receive your item, we will inspect it, and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Damaged or Missing Products
We strive for 100% accuracy in order fulfillment.
Inspect all packages immediately upon receipt. If you find product missing from your order, please contact us within 2 business days of receiving delivery. A package audit will be conducted and we will replace any product verified to be missing.
Shipment damage must be reported to the carrier (1-800-PICK-UPS) within 24 hours of delivery. Take a digital photo if possible and retain all product and packaging until the carrier has conducted an inspection.
Earth Glow LLC is not responsible for lost orders showing signed delivery confirmation.
Contact Us
If you have any questions on how to return your item, contact us.
Call or Text
737.239.4377