Company Policies

Terms & Conditions
 

Last updated: ​6/5/2020

Please read these Terms and Conditions carefully before using http://www.earth-glow.com operated by ​Earth Glow LLC.

Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website. 

By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website. 

Purchases

If you wish to purchase any product or service made available through Earth Glow, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, email, phone number, address, and credit card information. ​

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by ​Earth Glow LLC. Earth Glow LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Earth Glow LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. 

Contact Us

If you have any questions about these Terms, please contact us.

Email 

earthglow@icloud.com

Call or Text

737.239.4377

Shipping Policy
 

Thank you for shopping http://www.earth-glow.com. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method

Free on orders $100 and above!

UPS ground: Estimated delivery time 3-5 business days $10

UPS Two Days: Estimated delivery time 2 business days $20

UPS Overnight: Estimated delivery time 1-2 business days $40

Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

http://www.earth-glow.com ships to addresses within the U.S. and U.S. Territories. We currently do not ship to APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

http://www.earth-glow.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

http://www.earth-glow.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy

We currently do not ship outside the U.S.

Return Policy

Our ​Return Policy​ provides detailed information about options and procedures for returning your order.

Contact Us

If you have any questions about shipping, please contact us.

Email 

earthglow@icloud.com

Call or Text

737.239.4377

Return Policy
 

If you are not entirely satisfied with your purchase, you have 2 business days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

​Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damaged or Missing Products 

We strive for 100% accuracy in order fulfillment. 

Inspect all packages immediately upon receipt. If you find product missing from your order, please contact us within 2 business days of receiving delivery. A package audit will be conducted and we will replace any product verified to be missing. 

Shipment damage must be reported to the carrier (1-800-PICK-UPS) within 24 hours of delivery. Take a digital photo if possible and retain all product and packaging until the carrier has conducted an inspection. 

Earth Glow LLC is not responsible for lost orders showing signed delivery confirmation. 

Contact Us

If you have any questions on how to return your item, contact us.

Email

earthglow@icloud.com

Call or Text 

737.239.4377